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You are in the customer service business. Charging a shipping minimum is plain bad customer service. If you have increased costs to provide your goods (ie cost to ship in cars, wages for employee searches, etc) you need to build that into the sales price of parts not inflate shipping to offset your prices. If your business can't stand on it's own with prices that reflect the cost of doing business, the business model is flawed. I challenge you to calculate how much "shipping profit" (difference between actual cost and $20 for those under $20) you generate in a month and really make sure this is business income you can't live without. Chances are, you could change some other aspect of operations (add a $1 to every part sold, change long distance carriers, or ???) to replace that income or reduce an expense by the same amount. I hope you find a way to maintain profitability, be a valuable vendor, and stay in business.
Good luck.
Happy ZX'n
-Dan
'93 TT Mar '02 - present
'94 NA Jun '99- Mar '02 
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